Our self-serve returns system makes it easy to submit a return anytime from your customer account. Before you begin, please review ourĀ Returns & Refund Policy for eligibility, the 30-day window, and the 10% restocking fee.
Step 1: Log In to Your Account
- Click Login at the top right of our website.
- Enter the email address you used at checkout, then click Continue.
- Enter the six-digit verification code sent to your email.
Step 2: Select Your Order
Find the order containing the item(s) you want to return and click Request return.
Step 3: Choose Items & Provide Details
- If your order includes multiple items, select the item(s) you want to return.
- Choose a return reason from the dropdown menu.
- Add an optional note with any details for our team.
- Click Request return to submit.
Step 4: Watch for Your Return Instructions
Our team will review your request and email your return instructions. If we made an error with your shipment, we will include a prepaid return label and reship the correct item at no charge.
Step 5: Pack & Ship Your Return
Package your return with plenty of padding, reusing the original packaging when possible. Items damaged in transit due to poor packaging may not be eligible for a refund. Once your return arrives and passes inspection, your refund is processed within one business day.
Need Help?
If you can't access your account or have questions about a return, email support@aceraceparts.com.