How to Return an Order

We're here to make your return experience straightforward and efficient. Below you'll find detailed instructions for submitting a return through our self-serve system, along with important guidelines to ensure your return is accepted and processed quickly.

Please Note: This guide applies to orders placed on or after April 25, 2025.
If your order was placed on or before April 24, 2025, please use our previous Returns Center to initiate your return.

Step 1: Log In to Your Account

To begin your return, visit our website and log into the customer account associated with your order:

1. Click “Account” on the top right of our homepage.
2. In the "Email" field, enter the email address you used during checkout, then click “Continue.”
3. Check your email inbox for a six-digit verification code.
4. Enter the code on our site to access your account dashboard.

Step 2: Select Your Order

Once logged in:

1. Locate the order that contains the item(s) you want to return.
2. Click “Request Return” next to that order.

Step 3: Choose Items & Provide Details

1. If your order includes multiple items, select the specific item(s) you'd like to return.
2. Choose a reason for the return from the dropdown menu.
3. (Optional) Leave a note with any additional details for our team.
4. Click “Request Return” to finalize your submission.

Step 4: Await Confirmation & Shipping Instructions

Once your return request is submitted:

• Our team will review it and provide you with return instructions via email.
• If we made an error with your shipment (e.g., wrong item sent), we will provide a prepaid return label and reship the correct item at no additional charge.

Return Packaging Guidelines

We kindly ask that all items be packaged with the same level of care in which they were received:

• Use sufficient padding and protection to prevent scratches, dents, or damage.
• Reuse the original packaging if possible.
• Items returned with visible damage from poor packaging may not be eligible for a refund, as we cannot resell damaged goods.

Restocking Fee Policy

All returns are subject to a 10% restocking fee, regardless of order value. This fee will be deducted from the refund total.

Note: Previously, returns over $500 were subject to a 15% fee. We’ve reduced that to 10% for all returns to keep the process fair and consistent.

Returns must be submitted within 30 days of delivery. Returns requested beyond this window will not be accepted.

Refund Processing

Once your return arrives at our facility:

• Our team will inspect the item(s) for condition and packaging compliance.
• If approved, a refund will be issued to your original payment method within one business day of inspection.

Need Help?

If you're unable to access your account or need assistance with the return process, our support team is here to help. Please contact us at support@aceraceparts.com