We understand that returns are sometimes necessary, and we've structured our policy to ensure a fair and consistent process for all customers.
Order Cancellations
Orders can be cancelled any time before shipment. Once an order has been boxed for shipment, it is no longer eligible for cancellation or changes. Because our system does not allow existing orders to be edited, changes are handled by cancelling the original order so a new one can be placed. Payment is not captured until your order ships, so a cancelled order is never charged.
All cancellation and change requests must be sent by email to support@aceraceparts.com.
Return Eligibility
New and unused items may be returned within 30 days of delivery for a refund of the product cost. Original shipping charges are non-refundable, and return shipping costs are the customer's responsibility for correctly shipped orders.
If we made an error, such as shipping the wrong product, we will provide a prepaid return label and reship the correct item at no additional cost.
Items Not Eligible for Return
- Used, modified, or installed items
- Damaged or visibly worn items
- Items missing original packaging (when applicable)
- Clearance or discontinued items
- Orders shipped to international addresses
- Custom-built or special order items
Restocking Fee
All eligible returns are subject to a 10% restocking fee, which is deducted from the product refund. Returns requested after the 30-day return window will not be accepted.
How to Start a Return
All returns are submitted through your customer account:
- Click Login at the top right of our website and enter the email address used at checkout.
- Enter the six-digit verification code sent to your email.
- Find your order and click Request return.
- Select the item(s) to return, choose a reason, and add an optional note.
- Submit your request. We will review it and email your return instructions.
For a step-by-step guide, see How to Return an Order. If you have trouble accessing your account, email support@aceraceparts.com.
Return Packaging
Please package returns with the same care they were shipped in. Our products are heavy and can be easily scratched or dented in transit, so use plenty of padding and reuse the original packaging when possible. Items that arrive damaged due to inadequate packaging cannot be resold and may not be eligible for a refund.
Refund Timeline
Once your return arrives and passes inspection, your refund is processed to the original payment method within one business day.
Damaged or Missing Items
If your shipment arrives damaged or with missing items, you do not need to start a return. Please email support@aceraceparts.com with your name, email address, order number, and photos of the box and products. Claims must be made within three business days of delivery. Claims made after three business days are not eligible for replacement.
Incorrect Items
If we shipped the wrong item, email support@aceraceparts.com with your name, email address, order number, and a photo of the item received. We will send the correct item as soon as possible and cover all shipping costs.
Product Compatibility
Customers are responsible for verifying the compatibility of items before ordering. Ace Race Parts is not responsible for orders containing mismatched or incompatible products, and shipping charges are not refunded on those orders. For compatibility questions, please contact us before ordering.